frequently asked questions
Club GM: Can Astanza assist with a small outdoor area?
Astanza:
Our current threshold for efficiency in production and freight is 60 sunlounger chaises for small pools, or 60 seats for patios and terraces.
Management companies that are renovating for three or more clubs can easily reach the threshold.
Club GM: What if I’m in a rush and can’t meet the lead time schedule?
Astanza:
We still need 14-weeks to get the product to a US port. If we can piggy-back on an existing order with furnishings in stock, we will advise if we can accommodate a rush. An extra charge applies.
Lead time starts after (i) your club is a paid member of the Astanza Partner Program, (ii) all approvals are complete, and (iii) you’ve paid a 50% order deposit.
Club GM: Can Astanza provide a budget, space plan and product presentation before our club joins the Astanza Partner Program?
Astanza:
Sorry, we must give priority to APP members. Much design time and fees are required to deliver on our promises. We’re glad to offer advise by phone or Zoom®, providing you details of our standard patio or pool packages before approval.
Each package has a budget, and furnishing types, materials, quantities and colors.
Club GM: Can the patio or pool package be modified to fit our needs?
Astanza:
Mostly, depending on timeline. If the modifications require customization, we can alter any package at our hourly design rates. Astanza’s design fees are below market at $195 to $245/hour.
Club GM: Our club is not in the continental US. Are there limitations as to where Astanza can deliver?
Astanza: The only limitations are (i) having sufficient time to meet deadlines, (ii) your club meeting the threshold quantity of furnishings, and (iii) local customs and freight arrangements are suitable.
Club GM: We don’t have the need or budget to replace everything this year. Can we phase the patio or pool renovation, or make a partial purchase?
Astanza:
We wish we could help, but Astanza’s resort-inspired concept at below-wholesale pricing is tailored for those clubs ready to make a transformational difference this season. Our design, production and logistics model will not accommodate partial purchases or phasing.
Club GM: As a management company with a vast portfolio of unique clubs, can Astanza accommodate different quantities, styles and fabric colors in annual multiple club patio or pool purchases?
Astanza:
Yes. Lead times, club locations, quantity and packages are factors in the pricing, efficiency and design solution. Better to plan ahead for 2026 if your management company is late to the table this year.
Club GM: What about warranty and replacement?
Astanza:
Each product type has its specific warranty period – from a 1-year to 5-year limited warranty. We understand nature’s impact on items longevity and durability and are very aware of the causes and signs of abuse.
If there is damage, three conditions will be obvious to the club and Astanza. First, day-specific weather events. Second, staff operational misuse or neglect, and third, patterns of breakage which leads us to warranty investigation.
Our pro-active approach includes: offering free extra parts for umbrellas, plus offering significant product discounts on extra seating and tables. We strongly encourage regular cleaning and maintenance. Because we specify the highest wear-resistant quality in materials and construction whether powder coat, table tops, fabrics, frames and mesh, durability will be longer, and damage uncommon and infrequent.
